Account banned for using Aslain MOD

[abandonedbyAslain]

One of my clan members has had his account reset for using your mod 1000's of hours of gaming and money have been reset. wargaming will not give him any information as to when where or why simply stating that it was in the mod pack, he has tried to contact you across several mediums all to no avail. can you help please.

[kcm36b2]

He must have been using another mod along with Aslains.  Aslain's mod pack is on the WG Mod clearing house - the Mod Hub, and it's approval by WG is clearly implied.  If he was not forthcoming to his clan about using other mods to include a banned mod, that is a problem.  In addition, if I understand the WG policy on banned mods, they usually suspend the account for a period (7 days to be exact) before actually shutting down the account following the next rules violation, and the account is shut down, not reset.  Resets (aka re-rolls) are done at the player's request.  If WG kicks someone, they lose the account, and are not reset.

Edited August 5, 2018 by kcm36b2

[kcm36b2]

It doesn't benefit anyone to make a post like this without doing the background research and having your facts straight before posting.  If you are asking a question about mods in general or a bug in a specific mod in the mod pack, that makes sense, but to make an unsubstantiated claim that Aslain's mod pack is responsible for your clan member's account being reset, when resets are not part of WG's fair play policy is not to anyone's benefit.

 

If your clan member had their account reset, this is what they did.  They are probably not being straight with you about what happened if their account was reset:  If they got a 7 day suspension or a ban for mods they would have a clear set of messages from WOT NA.

 

Forum discussion on resets on the NA server.  You get your account reset by requesting it via a ticket to support - that way you get to keep your gold and premium tanks.

Edited August 5, 2018 by kcm36b2

[Quaksen]

Yeah, what @kcm36b2 said.. account reset is done on player request. Maybe someone else got access to your clan members account and requested the reset somehow. Have your "quite IT illiterate" friend check the old tickets in the support site. https://na.wargaming.net/support/en/products/wot/my-tickets/

 

As for your statement that people are in a steady stream being banned for using Aslain's, that's complete nonsense, and has been debunked by Wargaming themselves on multiple occasions... people are getting banned for using CHEAT mods or other forbidden things - NOT for using Aslain's modpack.